| Credit Card Processing & Merchant Services by Mercury Payment Systems |
Our integrated payment processing platform helps merchants reduce errors in data entry, improve reporting, manage cash flow, and minimize risk. We help our partners succeed with fast, affordable, and dependable payment processing.
 Payment Solutions
Our direct interface enables cost-efficient payment processing from the point-of-sale, electronic cash register, or terminal. Our solutions support all payment types.
 Gift Cards
Free MercuryGift® transactions help our merchants start a new revenue center. Getting started is easy with custom or pre-designed cards.
 Live 24/7 Support
Customer service is a promise we keep. Our MercuryLive™ support team is here to answer your calls and emails 24/7, including holidays.
 Transaction Reporting
Our MercuryView® portal provides up-to-the minute transaction reports, as well as intelligent data and customized resources to streamline operations.
 Stand-In Authorization
MercuryStand-In™ is a unique service we developed so our merchants keep processing if there's an outage within the authorization network.
 PIN Debit First
Our MercuryPIN1st™ platform drives secure PIN debit card transactions as a first choice at the point-of-sale. Merchants save $100s in transaction processing fees!
 Pharmacy Solution
We help merchants meet new IRS requirements for accepting health benefit cards. Our host-based platform makes SIGIS-IIAS compliance easy.
 Terminals
We support a variety of terminals for credit, debit, PIN debit, gift, and EBT processing as well as tip adjustment.
 Proactive Troubleshooting
Our MercuryAlerts™ smart messaging alerts us to processing irregularities, so we know when our merchants need help.
 Merchant financing solutions
Our MercuryFund™ financing solutions help merchants access cash, products and services for their businesses.
 Internet Backup
Our backup solution for high-speed internet processing automatically switches to dial-up processing if the internet disconnects.
 Risk and Fraud Monitoring
We continuously monitor processing activity to help our merchants reduce risk and prevent fraud.
 Ecommerce
Our integration with several online ordering solution providers facilitates credit and MercuryGift® card processing directly with Mercury. Mercury merchants can also choose to accept payments through the use of most payment gateways.
 Next Day Funding
Our next day funding is available for merchants who bank with HSBC.
 Healthcare Management
Payment processing technology built into the healthcare management system streamlines operations for healthcare providers.
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| Technical Support & Maintenance Plans |
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Before choosing a software system your business will rely on, find out how you will be treated when you need help! At DataLynx Systems, we actually answer the phone when it rings! Over 99% of callers speak immediately with a live Technical Support Specialist who knows the Keystroke POS software system! Not with a receptionist and not to a recording on a message machine. 98% of all Keystroke issues are closed on the same day. Most are resolved within 5 minutes!
DataLynx Systems understands that when you need help, you need it right away! Who has time to wait 4 to 8 hours for a callback as promised by many other software companies? DataLynx Systems has partnered with Specialized Business Solutions (SBS) to provide our customers with unparalleled service and support. We do not use support scripts. Our customer service personnel know the Keystroke POS program inside and out, and can help you with your unique problems.
A subscription to a Keystroke Software Maintenance Service Plan can cost as little as about $1 per day - much less than other software companies, and we provide a toll-free number! Software updates are included with all Keystroke Software Maintenance Service Plans. Other software companies charge extra for software updates.
Test Us. Don't just take our word for it! Pick up the phone and call us during business hours, 7:00am to 5:00pm Pacific Standard Time (Monday through Friday, except holidays). (800) ASK-4SBS or (800) 275-4727. We are confident you'll find Keystroke Technical Support Services are clearly a step above all others.
We are not just making this stuff up! The above statistics are real. These numbers are the result of analyzing more than 69,000 calls over a one year period. Our employees have been with the company an average of over 5 years! They live and breathe Keystroke POS, and that enables us to run at this efficiency level.
Keystroke Superior Technical Support Services
As an Authorized Keystroke POS Dealer, DataLynx Systems is the best source for personalized training and technical support services for the Keystroke POS system. SBS offers a variety of Software Maintenance Service Plans through DataLynx Systems to provide your business with access to software updates and comprehensive telephone assistance.
Businesses running Keystroke POS can always expect a knowledgeable and helpful Support Technician to answer the phone when calling DataLynx Systems or SBS during business hours.
And, that technician can usually provide the required assistance immediately. If it is ever necessary to leave a message for a call back, that call back can be expected within minutes, not hours.
DataLynx Systems offers Technical Support Services in two basic formats for Keystroke POS software: Software Maintenance Service and Extended Support Options. The best value is clearly the Software Maintenance Service.
Software Maintenance Service
Software Maintenance Service is free to all new Keystroke users for the first 90 days after installation. Thereafter, users may subscribe to one of the Software Maintenance Service Plans.
Software Maintenance Service (SMS) includes telephone assistance via a toll-free number. SMS also includes program updates (both major releases and minor enhancements). Program updates are available only through the SMS and are not sold separately. Priority technical assistance via telephone is available from 7:00am to 5:00pm Pacific Standard Time (Monday through Friday, except holidays).
Users who maintain uninterrupted Software Maintenance Service by renewing before the renewal date each year are awarded a $100-$200 discount off the normal List Price. Most Keystroke users realize the value and do pay for these services year after year.
View or print annual rates for Software Maintenance Plans
To order:
- call DataLynx Systems at 407-234-3858 to place your order, OR
- send the appropriate payment amount to: DataLynx Systems, Inc, 2603 Black Lake Blvd, Winter Garden, FL 34787
If you have any questions (such as your Software Maintenance Service renewal date or amount to pay) please call DataLynx Systems at 407-234-3858. To ensure that your payment is applied to the proper account, please write your Keystroke Serial Number in the lower left corner of your check, and if you have not already done so, include your completed Product Registration form.
Due to the diverse potential uses and integration issues of Keystroke Extension programs, technical support for these programs is not a part of our standard Software Maintenance Services. Support assistance for these programs is available at a rate of $150 per hour.
More Technical Support Information |
